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/ Contact Us / Quality of Care & Patient Satisfaction |
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Breakspear Medical Group staff work hard to make your
time with us relaxed, informative and as stress-free
as possible. |
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We work towards providing the best service we can and appreciate hearing from our satisfied patients. However, we understand that there may be occasions when the service does not reach the desired standard. In such a situation, we have a complaints procedure.
Should you wish to raise concerns about your nursing and/or medical care within the Hospital, in the first instance, please ask the Senior Nurse or his/her deputy and they will do their best to correct the situation or offer an explanation. Problems of a more serious nature will be referred by the Senior Nurse to Dr Monro or Dr Heard.
Minor complaints concerning administrative or laboratory issues should be directed to the Department Head; if necessary, the matter will be referred to the Managing Director. The Managing Director is Alister Monro. He can be contacted at the Hospital, either by telephoning 01442 261 333 or by writing to him at: Breakspear Medical Group, Wood Lane, Hemel Hempstead, Hertfordshire, HP2 4FD, United Kingdom. Should you wish to speak to Alister Monro during your visit to the Hospital, please inform a member of the nursing team or the reception staff who will then contact his personal assistant on your behalf.
The Inspector for Private and Voluntary Healthcare
at the Healthcare Commission will investigate any complaints forwarded
directly, should this be deemed necessary. The address is: Healthcare
Commission, East of England Team,
1st Floor,
Finsbury Tower
103-105 Bunhill Row,
London,
EC1Y 8TG,
United Kingdom.
With our commitment to work hard to make your time with us as relaxed, informative and as stress-free as possible, we are continually striving to improve our standards and to provide an ever-improving service.
With that in mind, we ask you to help by completing a patient questionnaire regarding the care you have received at Breakspear Hospital. Your ratings and comments will be treated in the strictest confidence and will assist us in our efforts to improve our delivery of service.
Please print out, fill out and return a Patient Satisfaction survey. Alternatively, next time you're at the Hospital, pick up a printed copy and put the completed questionnaire in the return box in the foyer near Reception.
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